Description

• Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure.

• Maintenance and advance troubleshooting of Citrix XenApp 6.5 & 7. *, XenDesktop 7. *, Virtual app and Desktop, NetScaler, MCS, UPM, SF.

• Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance.

• Good knowledge on Windows Active Directory, Terminal Server (RDS), DNS, DHCP and Windows 10, Windows server 2008, 2012, 2016, 2019.

• Perform regular Citrix server monitoring, health checks, maintenance to ensure the environment is stable and available for users.

• Managing & Troubleshooting NetScaler Issue, Firmware upgrade, Certificate update & creating/managing Load balancing virutal servers.

• Good exposure on VMware/Nutanix/Hyper-V/ XenServer hypervisors, functionality, and integration with Citrix Infra.

• Evaluate, Manage, coordinate, implement Citrix environment deployments, upgrades, and patches on servers.

• Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents.

• Responsible for providing inputs and work on problem management to find root cause.

• Good Understanding in User profile management, Ivanti products and services.

• Experience in Citrix & Windows patch deployment.

• Understanding and usage of SCCM tool for deployment.

• Helping / Supporting L1/L2 team members to resolve user incidents and requests.

• Work on Incidents, Requests, Problems and Change management.

• Manage and make sure we archive SLAs.

• Conduct CIP plans to improve infrastructure stability and reduce incidents.

• Provide required inputs to stakeholders involved in case of critical incidents like outages.

• Raise, plan, write steps to implement changes.

• Ensure ITIL compliance for all incidents and service calls

• Ensure KPI compliance for all incidents and service calls

• Adhere to documented notification and escalation process.

• Communicate to the customer while responding to a case and after resolution of the case.

• Participate in regular reviews with the team leads

• Create and update documentation

• Good knowledge on supporting tools like SCOM, BEM, Zabbix, Director and other monitoring tools.

• Administration of Ivanti User Workspace Manager.

• Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations

• Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

Key Skills

Education

Any Gradute