Description

You will own L2 and L3 support for Citrix ZenApp, ZenDesktop, and ZenServer environments while managing VMware infrastructure. Your work ensures high availability, reliability, and seamless user experiences across complex virtualization platforms.

Responsibilities

• Manage and optimize Citrix StoreFront, Director, NetScaler, and UCS platforms.
• Maintain VMware infrastructure, ensuring high availability and system reliability.
• Develop and implement automation scripts to streamline operational tasks.
• Troubleshoot, resolve, and document complex technical issues in a timely manner.
• Mentor junior engineers and contribute to process improvements and best practices.

Required Skills

• Extensive hands-on experience with Citrix ZenApp, ZenDesktop, and ZenServer.
• Proficiency with Citrix StoreFront, Director, and NetScaler.
• Strong experience managing and troubleshooting VMware environments.
• Demonstrated knowledge in automation scripting using PowerShell and Python.
• Proven ability in L2 and L3 technical support and incident management.
• Bachelor's degree in Computer Science or related field.
• 8+ years of professional experience in virtualization and infrastructure support.

Preferred Skills

• Working knowledge of network infrastructure operations.
• Relevant certifications (e.g., Citrix Certified Professional, VMware Certified Professional).

Key Skills

Education

Bachelor's degree