Description

You will act as a third-level support engineer specializing in enterprise virtualization and cloud-hosted solutions.

Responsibilities

• Design and implement enterprise Microsoft W365, AVD, and Citrix XenApp/Citrix cloud hosted solutions across Azure, AWS, and on-prem environments.
• Manage Citrix XenApp/XenDesktop MCS processes and Citrix Application Delivery Controllers (Netscalers).
• Provide third-level technical support to second-level teams via email and verbal communication.
• Integrate Windows Active Directory domains with networking, Group Policy, Anti-Virus, DHCP, DNS, and WINS.
• Troubleshoot complex system issues using CDFtrace, Process Explorer, and Process Monitor.

Required Skills

• 5+ years of experience in virtualized environments using Citrix.
• Expertise in Microsoft W365 and Azure Virtual Desktop (AVD) technologies.
• Experience with thin client technologies, specifically IGEL and HP hardware.
• Proficiency in scripting with PowerShell, Python, or C++.
• Working knowledge of DHCP, DNS, and WINS.
• Hands-on experience with Azure and AWS cloud environments.
• Strong troubleshooting skills using CDFtrace and process monitoring tools.
• Degree in any field.

Preferred Skills

• Knowledge of FS Logix, SCCM, and ITIL v3 Foundation.
• Experience automating processes with ServiceNow and understanding automation architecture.

Key Skills

Education

Any Gradute