Description

You will serve as a primary point of contact and partner for client inquiries and concerns.

Responsibilities

• Act as the main point of contact for all client inquiries and concerns.
• Advocate for client needs internally to ensure satisfaction.
• Resolve client issues with professionalism and speed.
• Manage client accounts and maintain accurate records within the CRM system.
• Collaborate with internal teams and assist with onboarding and follow-ups.

Required Skills

• 1–3 years of experience in customer service, client relations, or advocacy roles.
• Strong verbal and written communication skills.
• Ability to handle challenging situations with empathy and professionalism.
• Proven problem-solving and multitasking abilities.
• High school diploma or GED required.
• Organizational skills to manage multiple client accounts.

Preferred Skills

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Experience using CRM tools such as Salesforce or HubSpot.

Key Skills

Education

1. Education High school diploma or GED (minimum) Associate’s or Bachelor’s degree in Business, Communications, or a related field is often preferred 2. Experience 1–3 years of experience in customer service, client relations, or advocacy roles Experience using CRM tools (e.g., Salesforce, HubSpot) is a plus 3. Communication & Interpersonal Skills Strong verbal and written communication Ability to handle client concerns with empathy, professionalism, and problem-solving ability