Description

You will manage complex client inquiries and support project workflows through high-level communication and data monitoring.

Responsibilities

• Respond to complex customer inquiries via phone, email, and written correspondence.
• Create, monitor, and update scripting and procedures for claims and correspondence teams.
• Identify errors in case health and develop solutions for resolution.
• Assist Project Managers and Supervisors in resolving operational issues.
• Implement feedback and adhere to established protocols and procedures.

Required Skills

• JD from an accredited US law school or foreign law degree and LLM.
• 5+ years of experience in a professional environment.
• Advanced proficiency in MS Office Suite, specifically Word, Excel, Access, and Outlook.
• Strong analytical skills with the ability to spot and escalate issues.
• Excellent written and verbal communication skills for explaining complex ideas.
• Proven ability to manage changing or competing priorities.
• High level of organization and attention to detail when handling large datasets.
• Strong problem-solving skills and ability to articulate reasoning to stakeholders.

Key Skills

Education

Any Graduate