Description

You will manage complex client inquiries and support project workflows through detailed documentation and process management.

This role is remote.

Responsibilities

• Respond to complex inquiries from customers and clients via phone, email, and written correspondence.
• Create, monitor, and update scripting and procedures for claims and correspondence teams to align with project goals.
• Monitor case health by identifying errors and developing solutions for resolution.
• Assist Project Managers and Supervisors in resolving operational issues and implementing feedback.
• Collaborate with various business partners to support project objectives.

Required Skills

• Juris Doctor (JD) from an accredited US law school or a foreign law degree with an LLM.
• 5+ years of experience in complex document review.
• Proven critical thinking skills and attention to detail.
• Ability to communicate complex ideas clearly to diverse audiences.
• Strong technical orientation and computer skills.
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.
• Ability to manage changing or competing priorities.
• Strong planning and organizational skills.

Key Skills

Education

Any Graduate