Description

You provide technical support and guidance to clients to drive satisfaction and platform adoption.

This role is on-site.

Responsibilities

• Serve as the primary point of contact for all client inquiries and support requests.
• Diagnose and resolve technical issues to ensure a positive customer experience.
• Collaborate with product managers and developers to escalate and resolve complex problems.
• Develop and maintain documentation for client-facing processes and FAQs.
• Conduct training sessions to improve client understanding of platform functionalities.

Required Skills

• 2+ years of experience in customer support, preferably in SaaS or FinTech.
• Strong technical aptitude with the ability to learn new technologies quickly.
• Excellent written and verbal communication skills.
• Ability to analyze client satisfaction metrics for continuous improvement.
• Proven problem-solving skills and ability to work independently.
• Bachelor's degree in Business, Finance, IT, or a related field, or equivalent experience.

Key Skills

Education

A bachelor's degree