Description

Act as the primary technical and communication bridge between clients and internal development teams.

This role is on-site.

Responsibilities

• Address and respond to all client inquiries with timely follow-up.
• Identify data quality issues and recommend procedural or technical changes.
• Build relationships with internal product groups and external exchanges to resolve inquiries.
• Translate technical changes into relevant business needs for customers.
• Collaborate with Production Operations during crisis situations.

Required Skills

• 3+ years of relevant industry experience.
• Proficiency with Salesforce and Jira.
• Expertise in Microsoft Excel and Word.
• Ability to absorb technical concepts and communicate them to non-technical audiences.
• Solid organizational and internal relationship management skills.
• Ability to interpret product documentation and relay support information.
• Excellent written and oral communication skills.
• Basic understanding of global financial markets.

Preferred Skills

• Experience maintaining detailed production statistics and logs for reporting.

Key Skills

Education

Any Graduate