Description

You will provide first-line application support for proprietary shipping and trade documentation solutions.

This role is on-site.

Responsibilities

• Provide level 1 application support and escalate complex issues to level 2 and level 3 teams.
• Onboard and off-board clients for ICE Digital Trade products and services.
• Update ticketing systems with problem reports and resolutions.
• Address user requests, incidents, and problems promptly, managing root cause analysis.
• Participate in testing to verify application logic and behavior.

Required Skills

• 5+ years of experience in application support.
• Proficiency with ticketing systems: Salesforce, ServiceNow, and Jira.
• Basic knowledge of database management, XML, and Splunk.
• Excellent verbal and written English language skills.
• Experience managing incident resolution and request handling.
• Ability to work flexible hours in a 24/7 support environment.

Key Skills

Education

Any Graduate