Description

You will manage desktop support, hardware procurement, and technical integration between business functions and technology requirements.

Responsibilities

• Install, configure, and maintain personal computers, network hardware, printers, and related peripheral equipment.
• Investigate user problems, identify sources, and implement solutions for hardware, software, and network malfunctions.
• Coordinate the procurement, installation, and retirement of computer hardware and software.
• Manage software patches, upgrades, virus protection programs, and system backups.
• Act as the primary point of contact for technology support, service outages, and technical documentation.
• Participate in performance analysis, volume design, and bi-weekly problem review meetings.

Required Skills

• 5+ years of experience in technical support or a related field.
• Proven desktop support and hardware troubleshooting expertise.
• Experience with inventory control and managing equipment lifecycles.
• Ability to coordinate software upgrades, patches, and virus protection.
• Strong written and spoken communication skills for user training and status updates.
• Ability to work effectively in a team environment.
• Experience managing peripheral equipment including modems, disk drives, and printers.
• Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Gradute