Description

You resolve clinical support inquiries via phone and chat, documenting interactions in ticketing systems and escalating complex cases when necessary.

This role is on-site.

Responsibilities

• Address client inquiries and requests through phone and chat channels with speed and accuracy.
• Document all interactions thoroughly within the ticketing tool to maintain clear records.
• Escalate complex cases to technical teams or higher-level support when necessary.
• Collaborate with the healthcare team to align support efforts with medical trends and processes.
• Utilize the hospital knowledge base to identify and resolve fundamental product and service issues.

Required Skills

• 5+ years of experience in a clinical service desk or similar support role.
• Working knowledge of US healthcare processes and terminology.
• Foundational understanding of ITIL principles.
• Experience managing client interactions using established protocols.
• Proficiency with ticketing systems for tracking and resolving issues.
• Ability to resolve basic service and product issues independently.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Gradute