You will design and implement global infrastructure support strategies and multi-partner solutions for remote users.
Responsibilities
Develop support strategies and implement solutions in coordination with global operations and service-delivery partners.
Evaluate infrastructure performance to recommend changes to processors, memory, storage, workflows, operating systems, security products, patching, and licensing.
Create detailed technical documentation, including system diagrams, configurations, operational procedures, and knowledge base articles.
Implement and monitor security protocols to protect network infrastructure and computer systems while tracking security KPIs.
Collaborate with business leads to identify architectural patterns that align with solution requirements and ensure compliance with SLAs and regulatory standards.
Required Skills
10+ years of experience in infrastructure support-oriented roles coordinating multiple organizations.
Experience implementing multi-partner support solutions for remote users.
Experience with Okta IAM platform and administration.
Experience with remote hardware provisioning and configuration.
Proficiency in managing workflows, operating systems, and security products.
Ability to monitor and manage Cloud Security and privacy.
Experience tracking KPIs related to security incidents and system vulnerabilities.
Preferred Skills
Bachelor's degree in Computer Science or related field.