Description

You design and manage cloud-based contact center solutions, including IVR enhancements and channel integrations.

This role is on-site.

Responsibilities

• Design call flows, chat integrations, and backend API connections.
• Coordinate release planning, development, and testing for IVR updates.
• Implement skills-based routing across voice, chat, email, and SMS channels.
• Translate business requirements into technical documentation and manage stakeholder engagement.
• Collaborate with the Architecture team on API development.

Required Skills

• 5+ years of experience with NICE InContact CXone.
• 3+ years of experience with NICE CXone Studio.
• 4+ years of proficiency in C#, C++, Java, JavaScript, or Python.
• 5+ years of experience with web service API calls.
• Any Graduate degree.

Preferred Skills

• Experience with Salesforce.
• Dashboard creation experience.
• Basic knowledge of networking and web application troubleshooting.

Key Skills

Education

Any Graduate