Description

You will manage and engineer cloud-based contact center solutions using the NICE CXone platform.

Responsibilities

• Configure and maintain NICE CXone CXone components including ACD, IVR, Auto Dialer, and Omnichannel.
• Develop and manage workflows using NICE CXone Studio.
• Implement and troubleshoot web service API calls to support integrations.
• Utilize Interaction Analytics, WFM, and Auto Attendant to optimize contact center operations.
• Conduct Proof of Concepts (POCs) for new platform capabilities.

Required Skills

• 5+ years of experience with NICE CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs, and Auto Attendant).
• 3+ years of hands-on experience with NICE CXone Studio.
• 5+ years of experience developing, maintaining, and troubleshooting web service API calls.
• 4+ years of programming experience in one or more of the following: C#, C++, Java, JavaScript, or Python.
• Bachelor's degree or equivalent graduate-level education.

Key Skills

Education

Any Graduate