Description

You will manage and optimize cloud contact center technologies, integrations, and workflows.

This role is remote.

Responsibilities

• Configure and maintain NICE CXone components including ACD, IVR, Auto Dialer, and Omnichannel.
• Develop and manage workflows within NICE CXone Studio.
• Build and troubleshoot Web Services API calls to support system integrations.
• Support interaction analytics, workforce management (WFM), and auto attendant functionality.

Required Skills

• 5+ years of experience with NICE CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs, and Auto Attendant).
• 3+ years of experience working with NICE CXone Studio.
• 5+ years of experience developing, maintaining, and troubleshooting Web Services API calls.
• 4+ years of programming experience in C#, C++, Java, JavaScript, or Python.
• Proficiency in at least one of the following: C#, C++, Java, JavaScript, or Python.
• Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Graduate