Key Responsibilities

Support, monitor, and maintain production SaaS applications and cloud-hosted systems.
Investigate, troubleshoot, and resolve application, infrastructure, and customer-facing issues.
Participate in incident response activities, root cause analysis, and continuous improvement efforts.
Enhance system reliability, performance, monitoring, and observability across the platform.
Implement and improve operational processes, alerting mechanisms, and support workflows.

Contribute to AWS cloud infrastructure design, deployment, and operational support.
Develop and maintain Infrastructure as Code (IaC) solutions using Terraform, CloudFormation, or similar tools.
Build, optimize, and support CI/CD pipelines to enable efficient software delivery.
Drive automation initiatives to improve scalability, deployment efficiency, and operational excellence.

Develop, maintain, and enhance applications using .NET and C#.
Deliver software enhancements, bug fixes, and platform improvements.
Debug and troubleshoot application issues across development, testing, and production environments.
Collaborate with architects, engineers, and product stakeholders to deliver high-quality solutions.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent practical experience.
5+ years of professional experience in Cloud Engineering, DevOps, Site Reliability Engineering (SRE), Software Engineering, Cloud Operations, or related technical roles.
Experience supporting, troubleshooting, and improving production SaaS or cloud-based applications.
Working knowledge of AWS services, cloud infrastructure, and cloud operations.
Hands-on experience with Infrastructure as Code (IaC), including Terraform and/or AWS CloudFormation.
Experience with CI/CD pipelines, source control systems, and modern software delivery practices.
Proficiency in .NET and C# application development, maintenance, and debugging.
Strong analytical, troubleshooting, problem-solving, and communication skills.
Ability to collaborate effectively within cross-functional engineering teams.

Experience implementing Site Reliability Engineering (SRE) practices and reliability-focused initiatives.
Experience with monitoring, observability, logging, alerting, and incident management platforms.
Knowledge of modern front-end technologies such as React and/or Next.js.
Experience working with distributed, remote, or global engineering teams.
Familiarity with platform automation, cloud security best practices, and scalable SaaS architectures