Description

Responsibilities · Administer, support, and maintain the enterprise Harness CI/CD platform to ensure high availability, reliability, and performance. · Provide day-to-day support for application teams utilizing Harness pipelines, including troubleshooting build, deployment, configuration, and integration issues. · Develop, maintain, and enhance standardized Harness pipeline templates and reusable components that promote consistency and reduce onboarding effort. · Partner with development teams to onboard applications and services to Harness, providing technical guidance, best practices, and hands-on support throughout adoption. · Troubleshoot and resolve pipeline failures, deployment issues, and platform-related incidents, conducting root cause analysis and implementing preventive improvements. · Collaborate with security, compliance, and DevOps stakeholders to incorporate required controls, approvals, and auditability into CI/CD workflows. · Support integrations between Harness and enterprise tools including source control systems, artifact repositories, testing platforms, security scanning tools, ITSM solutions, and monitoring platforms. · Monitor platform health, pipeline execution trends, and operational metrics to proactively identify opportunities for optimization and improvement. · Create and maintain technical documentation, knowledge articles, runbooks, and onboarding materials to improve platform usability and self-service capabilities. · Communicate platform updates, enhancement opportunities, known issues, and best practices to development teams and stakeholders. · Participate in platform governance activities, ensuring adherence to established standards, security requirements, and deployment processes. · Assist in evaluating new Harness capabilities and features, recommending improvements that enhance developer productivity and platform efficiency. · Serve as a technical liaison between application teams and platform engineering, helping translate business and delivery requirements into CI/CD solutions. · Contribute to continuous improvement initiatives focused on automation, operational excellence, developer experience, and CI/CD maturity across the organization. Preferred Qualifications · Experience supporting enterprise CI/CD platforms, preferably Harness. · Strong understanding of software delivery lifecycle (SDLC) and DevOps practices. · Experience troubleshooting pipeline, deployment, and integration issues. · Familiarity with Git-based source control systems and branching strategies. · Experience integrating CI/CD tools with security scanning, artifact repositories, and change management processes. · Strong communication and customer support skills with the ability to work directly with application teams. · Experience creating technical documentation, knowledge articles, and operational runbooks. · Ability to manage multiple support requests while driving long-term platform improvements. · Knowledge of cloud and infrastructure concepts is preferred but not required

Key Skills

Education

Bachelor's degree