Description

Responsibilities
· Administer, support, and maintain the enterprise Harness CI/CD platform to ensure high availability, reliability, and performance.
· Provide day-to-day support for application teams utilizing Harness pipelines, including troubleshooting build, deployment, configuration, and integration issues.
· Develop, maintain, and enhance standardized Harness pipeline templates and reusable components that promote consistency and reduce onboarding effort.
· Partner with development teams to onboard applications and services to Harness, providing technical guidance, best practices, and hands-on support throughout adoption.
· Troubleshoot and resolve pipeline failures, deployment issues, and platform-related incidents, conducting root cause analysis and implementing preventive improvements.
· Collaborate with security, compliance, and DevOps stakeholders to incorporate required controls, approvals, and auditability into CI/CD workflows.
· Support integrations between Harness and enterprise tools including source control systems, artifact repositories, testing platforms, security scanning tools, ITSM solutions, and monitoring platforms.
· Monitor platform health, pipeline execution trends, and operational metrics to proactively identify opportunities for optimization and improvement.
· Create and maintain technical documentation, knowledge articles, runbooks, and onboarding materials to improve platform usability and self-service capabilities.
· Communicate platform updates, enhancement opportunities, known issues, and best practices to development teams and stakeholders.
· Participate in platform governance activities, ensuring adherence to established standards, security requirements, and deployment processes.
· Assist in evaluating new Harness capabilities and features, recommending improvements that enhance developer productivity and platform efficiency.
· Serve as a technical liaison between application teams and platform engineering, helping translate business and delivery requirements into CI/CD solutions.
· Contribute to continuous improvement initiatives focused on automation, operational excellence, developer experience, and CI/CD maturity across the organization.

Preferred Qualifications
· Experience supporting enterprise CI/CD platforms, preferably Harness.
· Strong understanding of software delivery lifecycle (SDLC) and DevOps practices.
· Experience troubleshooting pipeline, deployment, and integration issues.
· Familiarity with Git-based source control systems and branching strategies.
· Experience integrating CI/CD tools with security scanning, artifact repositories, and change management processes.
· Strong communication and customer support skills with the ability to work directly with application teams.
· Experience creating technical documentation, knowledge articles, and operational runbooks.
· Ability to manage multiple support requests while driving long-term platform improvements.
· Knowledge of cloud and infrastructure concepts is preferred but not required.
This role is ideal for an engineer who enjoys enabling development teams, solving CI/CD challenges, improving platform adoption, and supporting the ongoing success of the Harness ecosystem across
 

Key Skills

Education

Bachelor's degree