Description

You will design and implement Amazon Connect architectures to support scalable contact center operations.

Responsibilities

• Evaluate current systems to define optimal Amazon Connect architecture and scalable, secure solutions.
• Configure call flows, routing strategies, and customer interaction management within Amazon Connect.
• Integrate AWS services including Lambda, Lex, and S3 with existing CRM and IVR systems.
• Establish security protocols that comply with HIPAA and CJIS legal standards.
• Oversee data migration and provide post-go-live technical support and troubleshooting.
• Train IT staff and contact center managers on Amazon Connect administration.

Required Skills

• 5+ years of relevant experience.
• AWS ecosystem expertise.
• Amazon Connect architecture design.
• AWS Lambda.
• AWS Lex.
• AWS S3.
• CRM integration.
• IVR configuration.
• Knowledge of HIPAA and CJIS compliance standards.

Key Skills

Education

Any Graduate