Description

You will provide L2 24x7 support for complex, high-availability, customer-facing websites.

Responsibilities

• Monitor alerts, perform health checks, and troubleshoot issues across application, middleware, and infrastructure tiers.
• Manage bridge calls, perform root cause analysis, and document knowledge articles.
• Manage incidents, changes, and problems within a production environment.
• Automate infrastructure and container environments using Terraform and Ansible.
• Configure and support Apache webservers, Tomcat, and SSL setups.

Required Skills

• 3+ years of experience in cloud and infrastructure support.
• Hands-on experience with AWS services including EC2, ALB, CodeBuild, CodePipeline, IAM, Lambda, S3, VPC, and RDS.
• Proficiency with Ansible and Terraform for infrastructure automation.
• Experience with containerization tools including ECS, Docker, and Kubernetes.
• Ability to use monitoring tools such as Datadog, Dynatrace, or Splunk to troubleshoot issues.
• Working knowledge of Linux, Apache, and Tomcat.
• Understanding of SSL configuration and troubleshooting.
• Bachelor's Degree.

Preferred Skills

• Knowledge of Akamai CDN and networking fundamentals.

Key Skills

Education

Bachelor's Degree