Description

Key Responsibilities

• Provide operational support for Adobe Experience Manager (AEM) as a Cloud Service, including Author, Publish, Dispatcher, CDN, and supporting integrations.
• Support and administer the enterprise Vercel hosting platform for modern web applications.
• Monitor platform health, system performance, application availability, and service reliability using enterprise monitoring and alerting tools.
• Troubleshoot and resolve production incidents, deployment failures, platform issues, and integration challenges.
• Lead incident management, root cause analysis (RCA), and implement preventive solutions for recurring issues.
• Manage CI/CD pipelines, release deployments, environment promotions, and configuration changes.
• Support platform security, user access management, certificate renewals, and compliance initiatives.
• Maintain integrations between AEM and enterprise platforms including Digital Asset Management (DAM), Workfront, Azure services, Akamai/CDN, publishing platforms, and other marketing technologies.
• Perform platform administration including user permissions, workflow management, replication monitoring, and environment configuration.
• Partner with software engineering teams to optimize platform performance, scalability, and reliability.
• Participate in on-call support, major incident response, and disaster recovery planning.
• Develop and maintain operational documentation, knowledge articles, support procedures, and platform runbooks.
• Evaluate Adobe platform releases, Vercel enhancements, and emerging technologies while recommending adoption strategies.
• Drive automation, operational excellence, service maturity, and technical debt reduction initiatives.
• Collaborate with product owners and business stakeholders to prioritize platform enhancements and support requests.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5–7+ years of experience supporting enterprise cloud platforms.
• 5+ years of experience administering Adobe Experience Manager (AEM) platforms.
• Strong experience supporting AEM as a Cloud Service environments.
• Deep understanding of:
  • AEM Architecture
  • Dispatcher
  • CDN technologies
  • Cloud deployments
  • Enterprise integrations
• Experience managing production incidents, service restoration, and root cause analysis.
• Experience implementing platform monitoring, observability, and automation solutions.
• Experience supporting CI/CD pipelines and deployment automation.
• Experience providing platform governance, monitoring, deployment support, access administration, and technical consultation.
• Familiarity with modern web application technologies including:
  • Next.js
  • React
  • REST APIs
  • Cloud-native architectures

Preferred Qualifications

• Experience supporting enterprise digital experience platforms.
• Knowledge of:
  • Vercel
  • Adobe Experience Manager (AEM)
  • Akamai CDN
  • Adobe Workfront
  • Adobe DAM
  • Azure Cloud Services
• Experience working in Agile delivery environments.
• Strong documentation and process improvement skills.
• Excellent communication and stakeholder management abilities.

Top Required Skills

• Adobe Experience Manager (AEM) Cloud Services
• Cloud Platform Operations & Administration
• Incident Management, Monitoring & Root Cause Analysis

Key Skills

Education

Bachelor's degree