Description

You will support 24x7 Cloud Network Operations Centre activities in AWS environments, resolving escalated production issues and customer-reported problems within defined SLAs.

This role is on-site.

Responsibilities

• Research, diagnose, and troubleshoot technical issues to reach full resolution.
• Guide and work alongside other L1 engineers during troubleshooting processes.
• Manage customer issues through the entire lifecycle from reporting to resolution.
• Maintain and administer Windows and Linux servers in production, staging, and development environments.
• Apply ITIL processes to support operational stability.

Required Skills

• 4+ years of experience in cloud computing or DevOps environments.
• Hands-on experience setting up AWS production, staging, and development environments.
• Intermediate to advanced administration of Windows and Linux servers.
• Strong SQL and Windows administration experience.
• Proficiency in database administration and web server configuration/fine-tuning.
• Solid networking knowledge including LAN/WAN, IP addressing, subnetting, HTTP(S), FTP, SMTP, and VPN.
• Experience with scripting languages and automation tools.
• Familiarity with CI/CD pipelines and ticketing systems.

Preferred Skills

• AWS Certifications.
• Formal certifications in Windows or Database administration.

Key Skills

Education

Any Graduate