Description

You will operate within a 24x7 Cloud Network Operations Centre handling escalated production issues.

Responsibilities

• Own customer issues from initial report through to full resolution.
• Research, diagnose, and troubleshoot technical problems to identify permanent solutions.
• Guide L2 engineers and junior staff to ensure effective troubleshooting and role performance.
• Adhere to established SLAs while managing production, staging, and dev environments.
• Work rotational shifts to support continuous network operations.

Required Skills

• 6-9 years of experience in cloud or systems environments.
• Intermediate to advanced proficiency in Windows and Linux administration.
• Strong networking knowledge covering LAN/WAN, IP addressing, subnetting, HTTP(S), FTP, SMTP, and VPN.
• Experience with SQL and Windows administration.
• Hands-on experience with Cloud computing, DevOps, and CI/CD workflows.
• Proficiency in scripting languages and automation exposure.
• Experience using ticketing systems and working within ITIL processes.
• Ability to manage web server configuration, fine-tuning, and management.
• Direct experience in customer interaction and technical communication.

Preferred Skills

• AWS Cloud certifications at the Professional level.
• Formal certification in Database or Windows administration.

Key Skills

Education

Any Graduate