Description

You will act as the technical lead for complex agency contact center solutions, owning the full release lifecycle from planning to deployment.

Responsibilities

• Coordinate release planning, development, testing, and deployment for IVR enhancements.
• Build call flow designs, chat interfaces, and backend integrations using APIs.
• Design and implement skills-based routing for voice, chat, email, and SMS technologies.
• Translate business requirements into technical specifications and design documents.
• Manage issue communication and resolution across multiple technical teams.

Required Skills

• 5+ years of experience with NICE CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant).
• 3+ years of experience with NICE CXOne Studio.
• 5+ years of experience developing, maintaining, and troubleshooting web service API calls.
• 4+ years of programming experience in C#, C++, Java, JavaScript, or Python.
• Experience with cloud-based SaaS, PaaS, or IaaS providers.
• Experience working with virtualized systems, application servers, databases, and networking infrastructure.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree