Description

Manage incident response and provide advanced support for the AWS platform hosting high-volume applications.

This role is on-site.

Responsibilities

• Manage events and incidents as the primary point of contact for application developers via a ticketing system.
• Implement automation to support environment scalability and optimize operational processes for efficiency and security.
• Conduct root cause investigations and document strategies to prevent issue recurrence.
• Train users to self-diagnose and troubleshoot issues for expedited resolution.
• Communicate effectively with stakeholders at various organizational levels.

Required Skills

• 5+ years of experience in public cloud environments, specifically AWS.
• Strong proficiency with core AWS services: S3, EC2, VPC, ECS, and EKS.
• Hands-on experience with Infrastructure as Code using CloudFormation and Terraform.
• Demonstrated expertise in Kubernetes container orchestration.
• Proven ability to optimize operational processes for reliability.
• Experience managing high-volume application hosting environments.

Preferred Skills

• Experience training end-users on self-service troubleshooting techniques.

Key Skills

Education

Any Gradute