Description

Key Skills: Azure, Zabbix, Splunk, ServiceNow, Cloud Monitoring, Infrastructure Monitoring, Networking, Incident Management, NOC Operations

Roles & Responsibilities:

• Monitor cloud infrastructure, networks, and applications using Zabbix dashboards and alerts.
• Manage incidents and service requests in ServiceNow, ensuring timely resolution as per SLAs.
• Perform basic troubleshooting and coordinate with L2/L3 teams for issue resolution.
• Analyze logs using Splunk to support troubleshooting and incident investigation.
• Perform regular health checks and follow runbooks/SOPs for operational support.
• Identify system issues and provide required updates during incident handling.
• Support monitoring improvements and operational efficiency initiatives.

Experience Required:

• 9-12 years of experience in cloud monitoring, NOC, or infrastructure operations.
• Hands-on experience with Azure cloud monitoring and operations.
• Strong knowledge of networking fundamentals including TCP/IP, DNS, and routing basics.
• Experience with Zabbix monitoring, dashboards, and alert management.
• Experience using ServiceNow for incident and request management.
• Basic knowledge of Splunk log search and analysis.
• Experience with production support environments.
• Knowledge of Python or Shell scripting for troubleshooting and automation is preferred.

Education: B.Tech / B.Tech M.Tech (Dual) / M.Tech in any discipline

Key Skills

Education

Any Graduate