Description

You will coordinate with a global team to ensure uptime guarantees for the Atlas customer base.

Responsibilities

• Scale the Cloud Operations Engineering team by implementing and refining new processes and tools.
• Scope, design, and deploy systems that reduce Mean Time to Resolve for customer incidents.
• Monitor and detect customer-facing incidents on the Atlas platform and assist with proactive resolution.
• Diagnose live incidents, distinguishing between platform and usage issues, and driving resolution.
• Perform root cause analysis after incidents to identify process or workflow breakdowns.
• Coordinate and participate in a weekly on-call rotation to handle short-term customer incidents.

Required Skills

• 2+ years experience as a DevOps, SRE, or Cloud Operations engineer.
• Expertise in Linux system administration, configuration, and troubleshooting.
• Experience monitoring, collecting, and analyzing system performance data.
• Knowledge of database operations and concepts.
• Expertise with networking technologies, including DNS and TCP/IP.
• Familiarity with AWS and other Cloud platforms (GCP, Azure).
• Capability to write small programs or scripts to solve systems problems.
• Proficiency in at least one language: Java, Go, Python, or Javascript.
• Any Graduate degree or equivalent experience.

Key Skills

Education

Any Graduate