Description

• Administer and support the Microsoft 365 platform, including services such as Exchange Online, SharePoint, Teams, OneDrive, and related administrative functions.
• Support the administration and integration of Azure-based services in support of Microsoft 365, identity, and enterprise cloud operations.
• Develop and maintain automation scripts and tools to streamline system administration,
monitoring, security updates, and platform integration.
• Implement and support security and compliance technologies in alignment with University standards, including data loss prevention (DLP), data classification, and related Microsoft 365 security and compliance capabilities.
• Support and maintain identity and access management services, including Okta, Active Directory, SAML-based authentication, identity federation, and single sign-on (SSO) integrations.
• Work closely with the Academic Technology team to support account provisioning, deprovisioning, and access management processes for University systems and services.
• Support reporting, data retrieval, reconciliation, and querying needs involving the University’s Student Information System (SIS) and other enterprise platforms.
• Leverage REST APIs to support system integrations, data retrieval, reporting, and automation across cloud and enterprise services.
• Monitor system performance and availability, respond to alerts, troubleshoot issues, and implement timely resolutions.
• Monitor cloud resource usage and support efforts to maintain cost-effective operations.
• Create and maintain accurate technical documentation for systems, procedures, integrations, and security controls.
• Collaborate effectively with Information Technology, Information Security, Academic Technology, and other University stakeholders to deliver reliable and secure technology solutions.

Required Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant experience.
• Minimum three years of professional experience in a multi-platform enterprise environment.
• Experience administering or supporting the Microsoft 365 platform.
• Proficiency with PowerShell and/or Python for automation and system administration.
• Proficiency in SQL and strong experience with data querying, reporting, analysis, and reconciliation.
• Experience leveraging REST APIs for system integration, automation, and data retrieval.
• Experience with Active Directory, Exchange Online, and SharePoint administration.
• Experience with Okta or a comparable identity platform, including SAML authentication, identity federation, and single sign-on (SSO) integrations.
• Familiarity with data loss prevention (DLP), data classification, and cloud security best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Demonstrated ability to work effectively both independently and as part of a collaborative, high-performing team.

Preferred Qualifications
• Microsoft 365 or Azure certifications (e.g., MS-102, AZ-104).
• Okta certification or demonstrated hands-on Okta administration experience, including Okta Workflows, SCIM provisioning, or lifecycle management.
• Familiarity with identity lifecycle management, account provisioning, and deprovisioning processes.
• Experience supporting reporting and data requests involving enterprise systems such as a Student Information System (SIS).
• Experience working in a higher education environment

Key Skills

Education

Bachelor's degree