Description

You will lead L2 support for GCP environments, specializing in GKE and Kubernetes clusters. You will troubleshoot complex infrastructure issues, manage incidents, and mentor the support team.

Responsibilities

• Troubleshoot and resolve complex issues involving GCP services, Kubernetes clusters, and container orchestration.
• Lead and mentor a team of support engineers, providing technical guidance and conducting regular technical reviews.
• Manage incidents and problems by conducting root cause analysis and implementing corrective actions.
• Review and approve Change Requests in ServiceNow to ensure minimal service disruption.
• Monitor GCP and Kubernetes environments using Stackdriver, Prometheus, or Grafana to identify and resolve performance bottlenecks.

Required Skills

• 7+ years of experience in IT support or cloud support roles.
• 3+ years of hands-on experience with GCP services including Compute Engine, Cloud Storage, and Cloud Networking.
• Deep expertise in GKE/Kubernetes, including cluster management, deployments, and scaling.
• Experience with containerization and orchestration tools such as Docker, Helm, and Istio.
• Proficiency with monitoring and logging tools including Stackdriver, Prometheus, and Grafana.
• Strong scripting skills in Python and Bash.
• Experience with automation tools like Terraform and Ansible.
• Proven experience in a leadership or technical lead role.

Preferred Skills

• Google Cloud Professional Cloud Architect or Professional DevOps Engineer certifications.
• Certified Kubernetes Administrator (CKA).

Key Skills

Education

Any gradudate