Description

What You Will Be Doing:

• Monitor production cloud environments, application logs, system health, and operational alerts; investigate and resolve issues or escalate as needed.
• Execute scheduled production activities, maintenance tasks, deployments, and other approved operational procedures during assigned coverage hours, including weekends.
• Respond to operational requests and incidents affecting Public Cloud, Government Cloud, and enterprise environments, ensuring timely communication, documentation, and resolution.
• Troubleshoot application and infrastructure issues across cloud-hosted services, coordinating with engineering, development, infrastructure, or security teams when escalation is required.
• Support the reliability and availability of cloud services by identifying recurring issues, documenting findings, and recommending operational or process improvements.
• Collaborate with development, infrastructure, and operations teams to implement automation that reduces manual effort, improves consistency, and increases operational reliability.
• Maintain accurate operational documentation, procedures, runbooks, and knowledge articles to support repeatable and compliant production operations.

What You Will Likely Bring:

• 3+ years’ experience in cloud operations, infrastructure operations, application support, production support, or a related technical field.
• Bachelor of Science degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience administering or supporting Microsoft Azure, AWS, or comparable public cloud technologies.
• Experience with Microsoft Active Directory or comparable identity and access management technologies.
• Experience supporting cloud-based SaaS applications, ERP applications, or other enterprise software environments.
• Working knowledge of cloud infrastructure and services, preferably Microsoft Azure; experience with AWS or comparable cloud technologies is also relevant.
• Experience supporting containerized applications and cloud technologies such as Azure Kubernetes Service (AKS), Cosmos DB, or similar services.
• Strong troubleshooting skills with the ability to analyze application logs, monitoring data, alerts, and system behavior to identify and resolve operational issues.
• Ability to automate or improve routine operational tasks using scripting, tooling, or established automation platforms.
• Ability to work independently during extended coverage periods while collaborating effectively with cross-functional teams

Key Skills

Education

Any Graduate