Description

You will design and execute the migration of legacy on-premise contact center platforms to Genesys CCaaS environments.

Responsibilities

  • Architect call flows, IVRs, skills, permissions, roles, and data points for cloud contact center applications.
  • Plan and execute migration strategies from legacy hosted platforms to Genesys Cloud.
  • Collaborate with developers on API integrations, reporting, and third-party application connectivity.
  • Provide engineering support for large-scale 24x7 operational environments, including off-hours support.
  • Optimize cloud platforms for telecom applications to ensure performance, reliability, and security.
  • Analyze complex technical problems and recommend solutions to internal teams and external customers.

Required Skills

  • 8+ years of Telephony/VoIP experience with a focus on Contact Center applications.
  • 8+ years of experience with Genesys CX Cloud installation, implementation, and configuration.
  • 8+ years of experience with cloud-based contact center applications (CCaaS).
  • 8+ years of hands-on experience with Genesys, Google Cloud, or AWS.
  • 8+ years of expertise with the full Genesys API set, including Analytics, BI, and user management.
  • 8+ years of experience ensuring compliance with regulatory requirements for financial institutions in the cloud.
  • 4+ years of experience monitoring and troubleshooting telecom services and cloud infrastructure.
  • 4+ years of advanced database and presentation software skills.
  • Bachelor's degree.

Preferred Skills

  • Genesys Cloud Certified.

Key Skills
Education

Bachelor's degree

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