Description

Manage and maintain customer VDI environments while providing technical resolution for complex infrastructure issues.

Responsibilities

• Maintain customer environments by ensuring they are fully patched and running compatible OS, applications, and VMware tools.
• Execute updates to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and security patches.
• Manage ticket backlogs and escalate high-priority issues through proper crisis management channels.
• Perform technical reviews for RFCs and create or update internal Knowledge Base articles.
• Interface with vendors and adjacent teams to troubleshoot and resolve customer issues.

Required Skills

• 9+ years of experience in a related technical field.
• Expertise in managing VDI environments including Citrix, AVD (priority), Horizon, and RDS.
• Advanced Windows management including Active Directory (DNS, DHCP, GPOs, Replication, IIS, FSMO).
• Deep experience with VMware virtualization: ESXi, vSphere, vCenter, and vCloud.
• Server optimization and performance monitoring for CPU, Memory, Disk, and I/O.
• Network administration experience with Fortigate, VPN (Layer 1 and 2), VeloCloud, and Firewalls.
• Proficiency with Microsoft services including Azure AD, Exchange, and Outlook.
• Experience with MFA/2FA platforms such as Duo, Azure MFA, Workspace One, or OneLogin.
• Hands-on experience with Veeam backup and restoration.

Preferred Skills

• Certifications: AZ-900, AZ-104, AZ-140, Nerdio, or Citrix Certified Associate (CCA).
• Experience with N-able Management.

Key Skills

Education

Any Graduate