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Cloud Support Specialist

My3Tech

 

Pierre, SD, USA

Posted On: Just posted
Experience: 5+ years
Availability: Remote
Openings: 4
Category: Support Specialist
Tenure: No Preference/Any
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Description

Manage and support agency-level cloud environments across Azure and AWS, owning system stability, security, and cost optimization.

This role is remote.

Responsibilities

  • Monitor application workloads and system performance by creating and managing cloud alerts.
  • Lead Major Incident Management (MIM) for priority 1 incidents, including coordination, documentation, and root cause analysis.
  • Execute patch management for cluster environments, specifically Azure Kubernetes Service (AKS).
  • Resolve cloud security alerts, ensure compliance, and manage certificate renewals.
  • Optimize cloud spend by identifying cost-saving opportunities and implementing billing tags.

Required Skills

  • 3-5 years of experience as a System Engineer or Cloud Engineer.
  • Hands-on experience with both Microsoft Azure and Amazon Web Services (AWS) in multi-cloud environments.
  • 1-2 years of experience with Azure Kubernetes Service (AKS) or Amazon Elastic Kubernetes Service (EKS).
  • In-depth knowledge of networking and connectivity via Direct Connect or ExpressRoute.
  • Experience managing security controls and patch management in large enterprise environments.
  • Strong understanding of DevOps practices and Kubernetes.
  • Ability to provide after-hours support for seamless service operation.

Preferred Skills

  • AWS Certified SysOps Administrator – Associate or AWS Certified DevOps Engineer – Professional.
  • Microsoft Certified: Azure Administrator Associate (AZ-104) or Microsoft Certified: DevOps Engineer Expert (AZ-400).

Education

Any Graduate

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