Description

You own the administration and operational support of cloud environments.

Responsibilities

• Support AWS cloud environments, managing EC2, EBS, AMI, EKS, RDS, RedShift, S3, SFTP (AWS Transfer Family), IAM/Identity Center, and VPC configurations.
• Follow runbooks and documented procedures for incident response, system monitoring, and routine operational tasks.
• Provide operating system support primarily for Windows, handling patching via AWS Systems Manager (SSM), backup, and restore operations.
• Troubleshoot and resolve operational issues independently, taking full ownership of problems.
• Participate in out-of-hours support rotations to ensure 24/7 operational continuity.

Required Skills

• Minimum 5+ years of experience in cloud operations or infrastructure support roles.
• Extensive practical experience with AWS services: EC2, EBS, AMI, EKS, RDS, RedShift, S3, SFTP via AWS Transfer Family, IAM/Identity Center, and VPC fundamentals.
• Strong skills in operating system support, specifically Windows environments, including patch management via AWS Systems Manager (SSM) and backup/restore procedures.
• Ability to follow detailed runbooks and documented procedures accurately.
• Strong problem-solving skills and the capacity to act independently when standards are not defined.
• Familiarity with IT Service Management (ITSM) practices.
• Experience collaborating effectively with cross-functional teams.

Key Skills

Education

Any Gradute