Description

Oversee the quality, accuracy, and compliance of Configuration Item (CI) data within the ServiceNow CMDB.

Responsibilities

• Lead audits and reconciliations of assets and CIs to ensure data integrity and proper lifecycle management.
• Manage integrations and troubleshoot data ingestion processes to maintain reliable data flows from third-party sources.
• Enforce standards for hardware configuration and asset-to-service relationships aligned with industry best practices.
• Collaborate with cross-functional teams to ensure asset lifecycle processes are followed and data governance is maintained.

Required Skills

• Proven experience managing a ServiceNow CMDB, including Data Manager, Attestation, and CMDB Health modules.
• Hands-on experience with ServiceNow IntegrationHub and ETL processes.
• Strong understanding of the relationship between asset records and Configuration Items (CIs).
• Solid knowledge of ITIL v4 practices, especially Service Configuration Management and Asset Management.
• 10+ years of professional experience in IT service management or configuration management.
• Bachelor’s degree in information technology, Computer Science, Business Administration, or related field, or equivalent professional experience.

Key Skills

Education

Any Graduate