Description

Role Overview
The BMC Helix CMDB Reporting Analyst will be responsible for designing, developing, and maintaining CMDB dashboards, KPI scorecards, executive reports, and data-quality analytics. The role requires strong hands-on experience with BMC Helix CMDB, Remedy ITSM, SQL, reporting, and CMDB governance.

Platform Expertise

• 3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.
• Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.
• Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.
• Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.

Dashboard & Reporting Skills

• Design and develop interactive dashboards, scorecards, KPIs, and executive reports.
• Create drill-down reporting and trend analysis capabilities.
• Develop automated reporting and scheduled distribution of dashboards.

Data & Analytics Skills

• Strong SQL and data analysis capabilities.
• Experience with data modeling, ETL concepts, and integration reporting.
• Analyze large CMDB datasets and identify data-quality issues, including:
  • Duplicate CIs
  • Orphaned CIs
  • Missing attributes
  • Relationship inconsistencies

Technical Competencies

• Experience working with APIs, integrations, and external data sources.
• Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.
• Understanding of service mapping and CI relationship structures.

Key Responsibilities

• Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.
• Design, develop, and troubleshoot CMDB dashboards and KPI scorecards.
• Develop executive-level reporting to demonstrate CMDB maturity and business value.
• Document dashboard designs, data sources, KPI definitions, and reporting standards.

Preferred Qualifications

• BMC Helix or Remedy certification.
• ITIL Foundation certification.
• Experience with Power BI, Tableau, or enterprise analytics platforms.
• Knowledge of cloud infrastructure, service mapping, and discovery tools.

Key Skills

Education

Any Graduate