Description

You will own the global data quality of the CMDB and foundation data within ServiceNow.

Responsibilities

• Identify and define all Master Data objects, including data sources and usage.
• Define data quality KPIs and monitor critical data objects to ensure accuracy.
• Manage initiatives to improve data quality and ensure integrity through regular audits and reconciliation.
• Collaborate with business units to identify data requirements and maintain consistency across systems.
• Perform data analysis and reporting to identify trends, patterns, and process improvements.

Required Skills

• 5+ years of experience in ITSM and CMDB management.
• Hands-on experience with ServiceNow.
• Expertise in defining Master Data objects.
• Proven ability to manage data quality metrics and KPIs.
• Experience conducting data audits and reconciliation processes.
• Ability to perform complex data analysis and reporting.
• Strong stakeholder management skills to align data needs across business units.

Key Skills

Education

Not specified