Description

You will support the Maternal and Child Health Division by conducting telephone interviews and collecting data for the Pregnancy Risk Assessment Monitoring System (PRAMS).

Responsibilities

• Conduct telephone interviews following strict PRAMS protocols, including informed consent and specific call frequencies.
• Manage survey administration by preparing materials, handling mail operations, and scheduling interviews.
• Maintain accurate records of telephone contacts and ensure timely data entry into PIDS.
• Monitor survey batch progress and provide weekly communication reports regarding mailings, data entry, and telephone dispositions.
• Protect the confidentiality and privacy of all interview data and mail materials.

Required Skills

• Experience with Microsoft Office and mail merge functions.
• Proficiency with CATI (Computer Assisted Telephone Interviewing) software.
• Knowledge of survey techniques and data collection protocols.
• Strong interpersonal skills to build rapport with survey respondents.
• Ability to maintain high attention to detail while working independently or within a small team.
• High School diploma or equivalent required.

Preferred Skills

• Associate degree or two years of college coursework in public health, communications, or social sciences.
• Bilingual English/Spanish proficiency.
• Typing speed of at least 40 words per minute.
• Prior experience in telephone interviewing, customer service, or social science research.

Key Skills

Education

Any Gradute