Description

You will manage community engagement and technical support to foster growth and improve user sentiment.

Responsibilities

• Engage community members through social media, forums, and newsletters to gather feedback and foster connections.
• Investigate support questions, produce reproducible steps for engineering, and validate fixes before release.
• Advocate for users by raising common concerns with the product team and tracking issue resolution.
• Collaborate with partners and Dev Rel to develop documentation, tutorials, and community events.
• Analyze project metrics to identify trends and improve engagement strategies.

Required Skills

• 5+ years of experience in community engagement roles, preferably within open-source projects.
• Strong written and verbal communication skills in English.
• Experience providing technical support and managing user requests.
• Ability to interpret project metrics and guide strategic decisions.
• Experience engaging communities via online forums, social media, and events.
• Proven ability to work independently and collaboratively.
• Deep understanding of open-source principles.

Preferred Skills

• Development experience in JS, Node.js, PHP, or Rust.
• Working experience with databases such as Postgres, Mongo, or DynamoDB.

Key Skills

Education

Any Gradute