Description

Provide first-level technical support for the Statewide Financial System (SFS) Help Desk.

Responsibilities

• Resolve incoming user issues via phone and email.
• Accurately document all requests and issues during initial contact.
• Perform operational tasks including password resets and user provisioning across test and production environments.
• Support users with system navigation, access, and reporting requirements.
• Route complex issues to appropriate second-line support teams.

Required Skills

• 5+ years of experience in a technical support or help desk role.
• Proficiency with MS Windows, MS Outlook, MS Excel, and MS Word.
• Experience with Help Desk Support workflows.
• Ability to write clear, non-technical correspondence.
• Knowledge of basic accounting principles.
• Strong ability to multi-task and prioritize tasks.
• High School graduate with some college; computer science related degree preferred.

Preferred Skills

• Experience using ServiceNow or similar ticket/case management software.
• Knowledge of MS SharePoint.

Key Skills

Education

Any Graduate