Description

You provide technical assistance to users through the IT Call Center, managing incoming calls and emails regarding technical issues.

This role is on-site.

Responsibilities

• Answer incoming calls and respond to emails regarding technical issues.
• Troubleshoot hardware and software problems for end users.
• Resolve issues related to laptops, printers, and scanners.
• Collaborate with other team staff to manage support requests.

Required Skills

• 5+ years of experience in technical support or a related field.
• Proficiency with Windows 10 and Windows 11.
• Experience managing Microsoft Office 365.
• Experience using Adobe software.
• Hands-on knowledge of computer hardware and computer repair.
• Strong troubleshooting skills for hardware and software.
• Professional verbal and written communication skills.

Preferred Skills

• Ability to provide respectful and professional customer service.

Key Skills

Education

Any Graduate