Description

You will provide technical support and hardware deployment in a high-volume service environment.

Responsibilities

• Manage ticket lifecycles and assignments using ServiceNow.
• Handle a daily call volume of up to 30 technical support requests.
• Administer printer queues, including server and local print queues.
• Deploy and support iOS devices, including iPhone and iPad setup, data backup/restore, and network resets.
• Troubleshoot video conferencing tools including Cisco WebEx, MS Teams, and Cisco Presence.

Required Skills

• 5+ years of relevant technical experience.
• Experience with ServiceNow ticket management.
• Proficiency in Active Directory administration, including resetting passwords, unlocking accounts, and navigating Organizational Units (OU).
• Hardware deployment and iOS device management.
• Printer administration and troubleshooting.
• Network troubleshooting involving VPN, LTE, and Wi-Fi.
• Video conferencing support for Cisco WebEx and MS Teams.
• Remote support tool proficiency, including MSRA and RDP.
• Ability to diagnose application compatibility, browser settings, and account permissions.

Preferred Skills

• Previous IT Call Center experience.

Key Skills

Education

Any Graduates