Description

Provide technical support and hardware deployment in a high-volume service environment.

This role is on-site.

Responsibilities

• Manage ticket lifecycles and assignments using ServiceNow.
• Handle up to 30 daily technical support requests.
• Administer printer queues, including server and local configurations.
• Deploy and support iOS devices, managing setup, data backup/restore, and network resets.
• Troubleshoot video conferencing tools including Cisco WebEx, MS Teams, and Cisco Presence.

Required Skills

• 5+ years of relevant technical experience.
• Proficiency in Active Directory administration (password resets, account unlocks, OU navigation).
• Experience with ServiceNow ticket management.
• Hardware deployment and iOS device management.
• Printer administration and troubleshooting.
• Network troubleshooting involving VPN, LTE, and Wi-Fi.
• Remote support tool proficiency, including MSRA and RDP.
• Ability to diagnose application compatibility, browser settings, and account permissions.

Preferred Skills

• Previous IT Call Center experience.

Key Skills

Education

Any Graduates