Description

Key Skills: CMDB, Configuration Management, Service Now, Stakeholder Management

Roles & Responsibilities:

• Maintain and support configuration management processes, standards, and controls across the ServiceNow environment.
• Administer and maintain the ServiceNow platform, including configuration data, workflows, and operational support activities.
• Manage CMDB data quality, relationships, completeness, compliance, and reconciliation across configuration items.
• Support ServiceNow Discovery activities and investigate issues affecting discovery results, identification, and reconciliation.
• Develop and review CMDB health dashboards, metrics, and reports to identify data quality risks and improvement opportunities.

Skills Required:

• 6 - 9 years of relevant experience in configuration management, ServiceNow, CMDB, or IT service management.
• Hands-on experience with configuration management processes and configuration item lifecycle management.
• Strong experience working with the ServiceNow platform in an ITSM environment.
• Practical expertise with CMDB structure, data quality, relationships, reconciliation, and health management.
• Experience supporting ServiceNow administration, Discovery, dashboards, integrations, and platform maintenance activities.

Good to Have:

• Stakeholder management and coordination experience across technology and service teams.

Education:

• B.E., B.Tech, or B.Tech M.Tech dual degree

Key Skills

Education

Any Graduate