Description

Design and implement enterprise-level CCaaS architectures to meet complex business requirements.

Responsibilities

• Design, develop, and test real-time systems using custom and common coding practices.
• Build solution pitches, value propositions, and demo experiences for technical and non-technical stakeholders.
• Optimize call center operations by applying deep business analysis and KPI best practices.
• Manage integrations between software engineering components, databases, and network infrastructure.
• Maintain strong working relationships with internal associates and partners to deliver engineering services.

Required Skills

• 5+ years of experience in NICE CXone and UC environments.
• 3+ years of software development experience including design and testing of real-time systems.
• Proficiency in JavaScript, Python, Java, and C#.
• 1-3 years of .NET experience, including C# and Web Services.
• Hands-on experience with CCaaS architecture and CXone Studio.
• Deep understanding of network infrastructure and database integration.
• Strong business analysis skills focused on call center KPIs and operations.
• Proficiency in Microsoft Office, including Visio, Excel, and PowerPoint.

Preferred Skills

• Ability to present technical solutions to executive-level stakeholders.

Key Skills

Education

Any Gradute