Description

You will develop and support Five9 Voice Contact Center solutions in various configurations and environments.

Responsibilities

• Implement and troubleshoot Five9 call center software solutions both remotely and onsite.
• Design multi-channel contact management systems covering voice, email, chat, and SMS messaging.
• Integrate Five9 applications with external software including CRM and pharmacy fulfillment systems.
• Provide technical guidance and operational support for contact routing and CTI workflows.

Required Skills

• Minimum 3 years of Five9 VCC (Voice Contact Center) development experience.
• Hands-on experience with Contact Routing and CTI.
• Proficiency in Automatic Call Distribution (ACD) configurations.
• Experience managing Interactive Voice Response (IVR) systems.
• Knowledge of Call Recording, Workforce Management, and Quality Assurance tools.
• Ability to manage multi-channel environments including email, chat, and SMS.
• Background in integrating contact center software with CRM platforms.

Key Skills

Education

Any Graduate