Description

You will design, build, and support Five9 Voice Contact Center solutions across multiple environments.

This role is on-site.

Responsibilities

• Implement and troubleshoot Five9 call center software configurations remotely and onsite.
• Design multi-channel contact management systems integrating voice, email, chat, and SMS.
• Integrate Five9 applications with external CRM and pharmacy fulfillment platforms.
• Provide technical guidance for contact routing and CTI workflows.
• Manage and optimize ACD configurations to ensure efficient call distribution.

Required Skills

• Minimum 3 years of Five9 VCC development experience.
• Hands-on expertise with Contact Routing and CTI integration.
• Proficiency in configuring Automatic Call Distribution (ACD) systems.
• Experience managing Interactive Voice Response (IVR) systems.
• Knowledge of Call Recording, Workforce Management, and Quality Assurance tools.
• Ability to manage multi-channel environments including email, chat, and SMS.
• Background in integrating contact center software with CRM platforms.

Preferred Skills

• Experience with pharmacy fulfillment system integrations.

Key Skills

Education

Any Graduate