Description

Design, develop, and implement Cisco IVR applications and self-service solutions for contact center environments.

This role is on-site.

Responsibilities

• Lead solution design for Cisco IVR application consolidation and development.
• Execute implementation, migration, and optimization of IVR applications and integrations.
• Coordinate with internal teams and external vendors to streamline implementation processes.
• Troubleshoot and fix technical issues during implementation and testing phases.
• Perform end-to-end project implementation, including QA and UAT participation.

Required Skills

• 8-12 years of experience in contact center environments.
• Proven expertise in Cisco IVR development and self-service implementation.
• Experience with Cisco IVR application migration and integration.
• Strong technical knowledge of Cisco IVR Contact Center products.
• Experience integrating IVR with CRM and banking applications.
• Understanding of telephony and third-party application integrations.
• Ability to follow change management processes.

Preferred Skills

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Key Skills

Education

Bachelor’s degree in computer science, Information Technology