Description

Design and develop IVR and speech applications to support contact center operations.

This role is remote.

Responsibilities

• Develop IVR and speech applications using CVP Studio, VXML, and Java.
• Integrate speech applications with backend systems including web services, databases, legacy 3270, fax, CTI, and reporting.
• Design, develop, and test grammars using ABNF and GRXML to maximize speech recognition accuracy.
• Assess application capabilities and limitations to recommend technical solutions for performance, scalability, reliability, and security.
• Collaborate with project teams to provide technical input for speech application design specifications.

Required Skills

• 3+ years of experience in speech tuning and grammar analysis.
• Proficiency in VXML, SSML, XML, Java, J2EE, JSP, .NET, C#, and ASP.
• Strong understanding of Natural Language design and Directed Dialogue design techniques.
• Experience with advanced speech recognition solution design and development.
• Knowledge of speech engine capabilities and tuning concepts.
• Experience with web technologies and application servers such as Tomcat, WebSphere, IIS, Apache, or WebLogic.
• Ability to integrate with backend data systems via SQL, JDBC, or ADO.NET (MS SQL Server, Oracle, Informix).
• Experience with CTI integrations including Cisco ICM or Genesys.

Preferred Skills

• Experience with Nuance or IBM WVS speech engines and tools.
• Hands-on experience with Cisco CVP platform, CVP Studio, and Nuance MRCP components.
• Background in Voice Biometrics, Nuance SpeechSecure, or Verifier 4.0.

Key Skills

Education

ANY GRADUATE