Description

You will provide production support for cloud-based contact center solutions, ensuring system stability and performance across Genesys and CCaaS environments.

This role is hybrid.

Responsibilities

• Support and troubleshoot contact center routing, CTI, and infrastructure issues on Linux and Windows servers.
• Participate in 24x7 on-call rotation to resolve production incidents and escalations.
• Collaborate with engineering teams to ensure smooth migration and integration of cloud contact center solutions.
• Analyze complex technical challenges and contribute to resolution strategies.

Required Skills

• 5+ years of experience in Technology Infrastructure Engineering, focused on contact center environments.
• Hands-on experience with Genesys, FileNet, or similar cloud contact center solutions.
• Proficiency in platform support within Linux and Windows server environments.
• Experience with ServiceNow or similar incident and change management systems.

Key Skills

Education

Any Graduate